🧠 AI Training = 1 Extra Workday Saved Each Week?

Hey HR Pros!

We’re always chasing ways to boost productivity — but what if the answer isn’t more hours, it’s smarter ones? A new report reveals that AI training could help employees save nearly a full workday every week.

The catch? Most employees aren’t getting the training they need.

Scroll down for key insights HR leaders need to turn potential into performance.

Upcoming In This Issue:

• 👥 Human at the Core: Nordstrom’s Unshakable Bet on People in an AI Age

• 🧠 AI Training = 1 Extra Workday Saved Each Week? Here's Why It Matters Now

• 🎙️ Featured HR Podcast | Future of HR with Paulo Pisano, CHRO, Booking.com

• 🚗 How a Ride-Hailing App Is Embedding Justice Into Leadership

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👥 Human at the Core: Nordstrom’s Unshakable Bet on People in an AI Age

While many are turning customer service into a maze of voice prompts and chatbots, Nordstrom is keeping the human voice front and center.

Rather than replacing employees with tech, Nordstrom is bringing them into the AI design process and measuring success by values, not handle times.

Key Insights for HR Leaders

• 💡 No IVRs Allowed: Nordstrom refuses to use automated phone systems — every customer call goes directly to a human. Intentionally old school.

• 🤖 AI With a Human Hand-Off: For package tracking (their top customer concern), AI answers easy questions and hands off the tricky ones to people.

• 👥 Employee Buy-In First: Five types of frontline agents co-designed the AI handoff system — building trust and minimizing resistance.

• 🎯 Values Over Metrics: Agents aren’t graded on QA scores; they’re coached on five human-centered values that guide every customer interaction.

read the full 718-word article here

🧠 AI Training = 1 Extra Workday Saved Each Week? Here's Why It Matters Now

A report from the London School of Economics shows just how much time, money, and potential is being left on the table when companies skip structured AI training.

And in a time when nearly 7 in 10 employees say they’ve received no AI training in the past year, this could be a wake-up call for HR leaders looking to close the gap between promise and payoff.

Key Insights for HR Leaders

• 🕒 Trained employees save 11 hours/week: Those trained in AI gain 6 more hours per week than untrained peers — that’s nearly 50% more productivity.

• 📉 68% lack AI training entirely: Despite rising adoption, most workers are left to figure AI out alone — slowing impact and increasing risk.

• 💡 93% apply what they learn: Formal training leads to significantly higher real-world AI use — boosting decision-making and team performance.

• 👥 Internal training beats outside hiring: Teaching existing talent is more scalable than hiring elusive “AI-literate” candidates — especially for older workers.

read the full 855-word article here

HR LOLs

🎙️ Featured HR Podcast | Future of HR with Paulo Pisano, CHRO, Booking.com

🚗 How a Ride-Hailing App Is Embedding Justice Into Leadership

A new executive hiring campaign is positioning social justice roles at the same level as traditional growth and product roles — not as an afterthought, but as core to business strategy.

By baking justice into how decisions are made and who gets to make them, the company is offering a unique model for how values like fairness, inclusion, and impact can live in the org chart — not just the mission statement.

Key Insights for HR Leaders

• 🧑‍⚖️ New C-Suite Roles for Social Justice: inDrive is hiring execs in child protection, education, and impact governance — at the same level as growth leaders.

• 🏛️ Impact is Built Into Structure: These roles aren’t side projects — they sit alongside product and operations, signaling impact as a business priority.

• 📈 Retention Through Purpose: Studies show that values alignment boosts engagement — especially among younger workers seeking mission-driven employers.

• 🌐 Recruiting From Both Sectors: Candidates from nonprofit and corporate backgrounds are welcome; roles are remote-friendly and competitively paid.

read the full 622-word article here