Is AI Now Deciding Who Stays and Who Goes?

Good Morning! 🌞 

Settle in with your coffee for today’s dose of inspiration!

How do you train 16,000 employees across 4,000 locations—most without desks? In today’s featured case study, you'll see how a company’s team ditched spreadsheets, embraced AI, and turned a chaotic training process into a flexible, scalable learning system that frontline workers actually use.

If you're navigating LMS upgrades or supporting deskless teams, this one's packed with real-world insight.

Upcoming In This Issue:

• 🔎 Case Study | How LAZ Parking Reinvented Training with AI-Powered LMS

• 🤖 Latest on AI | Fired by a Bot? AI May Be Deciding Who Stays and Who Goes

• 📊 New Data | CHROs Are the Secret Power in CEO Succession

• 📉: | Why eNPS Alone Won’t Save Your Engagement Strategy

Is Your ATS Slowing You Down? Help Is On The Way!

From clunky UX to missing candidate updates, a bad ATS can really waste time and actively hurts your hiring process.

That’s why thousands of HR teams turn to SSR’s free HR MatchingService. It can help you find modern ATS tools based on your team needs and budget.

Why I Recommend SSR’s HR Software Matching Service:
✅ 100% free, with zero sales calls
✅ Get 2–3 tailored ATS options
✅ Trusted by 5,000+ HR teams and rated 4.9/5

 📰 Latest in HR News

• 🏥 Healthcare, retirement and leave benefits top employer priorities for 2025, SHRM says

• 🫄 New York City’s amended rules for paid prenatal leave: What employers need to know

• 🤖 How California is trying to regulate AI in the workplace through a ‘No Robo Bosses’ bill

• 🏢 Four-day work week pilot in UK achieves '100% success rate'

🔎 Case Study | How LAZ Parking Reinvented Training with AI-Powered LMS

Read the full 970-word article here

Challenge: With 16,000 employees spread across 4,000 locations—70% of whom are frontline workers—LAZ Parking’s manual, spreadsheet-based training system couldn't keep up. Inconsistent reporting, disconnected learning experiences, and local compliance complexities made scaling impossible and inefficient.

Solution: LAZ Parking rolled out Absorb LMS, an AI-powered learning platform designed to deliver relevant, accessible, and scalable training.

Strategy & Implementation

• 🎯 Localized content delivery: Over 200 customized courses were deployed to meet region-specific compliance and operational needs.

• 📱 Mobile-first design for deskless workers: Bite-sized, intuitive lessons integrated into real workflows to support frontline teams.

• 🤖 AI-powered course development: 70+ onboarding procedures were transformed into engaging learning modules with help from AI tools.

• 💬 Human-centered communication: HR business partners championed adoption and contextualized learning across regions.

• 📊 Custom regional reporting: Managers accessed targeted insights to drive accountability and boost learning relevance.

Results

• 🚀 Faster onboarding at scale: Seamless ramp-up for large, complex projects like airport contracts.

• 🔁 Shifted mindset toward learning: Automated reminders and thoughtful UX reframed training as growth, not obligation.

• 📊 High LMS utilization: Engagement, not aesthetics, became the primary success metric.

• 🔄 Increased agility in training: Teams can now launch or revise learning content quickly, matching operational shifts.

Conclusion

LAZ Parking’s LMS transformation shows that scale alone doesn’t define success—alignment, empathy, and usability do. By pairing technology with trust and empowering both learners and leaders, the company turned a fragmented system into a dynamic, strategic advantage.

🤖 Latest on AI | Fired by a Bot? AI May Be Deciding Who Stays and Who Goes

More than half of managers are using AI to make critical personnel decisions, often without proper training or oversight. This means your future at work could be swayed by an algorithm your boss barely understands.

And while companies love to spotlight their AI initiatives, they’re falling behind in developing real policies to guide ethical use—leaving major decisions in a gray area.

Key Takeaways

• 📊 60% of managers now use AI in personnel decisions, including raises (78%), promotions (77%), layoffs (66%), and terminations (64%).

• ⚠️ Only 32% of AI-using managers have received formal ethical training, while 24% have had none at all.

• 🧠 AI lacks context, empathy, and human judgment, making it risky for decisions with emotional or reputational stakes.

• 🏛️ States like Colorado are already legislating AI guardrails, while California and others rush to follow in the absence of federal rules.

Read the full 440-word article here

😄 Comic Relief (HR Edition)

📊 New Data | CHROs Hold the Actual Power in CEO Succession

CEO succession is about managing risk, maintaining momentum, and preserving shareholder confidence. And while most assume the board or the CEO leads this process, new findings show the CHRO may be the most critical player in the room.

According to the report by HRPA, there’s one crucial catch: none of this works without trust. If the CHRO lacks board confidence, the process often slips into politics, bias, or stagnation.

Key Insights from the Report

• 💡 Stronger CHRO involvement = better succession outcomes
  Boards with solid succession practices consistently reported significantly greater CHRO engagement than those with weaker approaches.

• ⏳ CHROs lead early and proactively
  The report stresses that CHROs must embed succession into ongoing talent reviews—not treat it as an event. This approach helps normalize the topic and avoid last-minute scrambles.

• 📈 CHRO-led succession planning improves organizational stability
  By aligning leadership development with long-term business strategy, CHROs reduce disruption, support strategic continuity, and build investor confidence during CEO transitions.

Read the full report here

📉 HR Tips from HR Pros | Why eNPS Alone Won’t Save Your Engagement Strategy

In this podcast featuring Colby Nesbitt, Head of People Analytics at Lattice, they explore how HR data can do far more than summarize just employee moods.

Through a nuanced look at survey design, benchmarking, and DEI strategy, she shows why engagement metrics like eNPS are just the tip of the iceberg—and why your real power lies in what you ask, what you act on, and how you follow up.

Key Insights

• 📊 Internal benchmarking is more actionable than external comparisons – Tracking trends within your own workforce reveals meaningful shifts and avoids apples-to-oranges conclusions. (12:45)

• 💬 eNPS alone won’t tell you what’s broken – While easy to understand, eNPS lacks the nuance to diagnose root causes of disengagement. (15:20)

• 🔁 Sharing results builds trust and drives future participation – Employees need to see what was heard, what’s changing, and who’s accountable. (19:10)

• 📉 DEI efforts succeed when tied to measurable business outcomes – Using data to uncover turnover patterns or representation gaps makes the case for real investment. (24:00)

Watch the full 33-min video here